Internet Marketing: 3 Steps to Connect the Dots

May 5, 2010 Filed under: Internet Marketing,SEO,Social Media Marketing — Tags:

Blogging is your hubBlogging.  Twitter.  LinkedIn.  YouTube.  Facebook.  Are you doing all of these?  Some of these?  Wondering how to pull it all together into a cohesive package and customer experience?   You’re not alone.  The brave new world of Internet Marketing has created lots of self-appointed experts who are happy to publish and share their advice, experience, and even training — much of it for free.  Indeed, there’s a wealth of expertise available for anyone willing to put in the time to learn, experiment and launch all these new approaches.

Don’t forget, however, when you’re feeling enamored with all these new possibilities, that your diverse efforts need to hang together in the eyes of your target audience.   Wherever your potential customer sees your company on the Web, the image you portray should use consistent themes and words, should carry the same message, and should link to your other presences across the Web.    (more…)

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PPC Advertising – Using Your Results to Improve Your Business

This is the fourth post in a series on Pay-per-click advertising.  Lots of our clients struggle to understand PPC so they can evaluate it as an investment, compare it to traditional advertising, figure out how it works, or sometimes just explain it to their boss.  The explanations can get rather complex, so I decided to make a series of blog posts to help educate clients, readers, and anyone wanting to learn more.   This is the last article in the Pay Per Click Advertising 101 series.

 What You Can Learn – And What To Do With It

 A well-planned and well-executed PPC campaign can achieve your advertising goals AND a positive return on your advertising investment.   Data collected from your campaigns can help you answer important questions about your ad campaign, your website and your business.   What we didn’t cover last time – what this post is about – is what you can DO with all these answers.  Certainly you can use the information to improve your PPC ad campaign (we can do that for you).  But the insights you’ll gain can also go further than that.

 Critical things you can learn about your market

  • What search terms are people using when they look for a product or service like what my company offers?
  • Where (what websites) are people are coming from to visit my website?
  • What words, designs, or ad copy get them to spend more time on my site?
  • What gets them to take the actions I want them to take on my site?
  • How much revenue am I generating for the cost of my PPC campaign?

How to Use What You’ve Learned (more…)

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PPC Advertising – Measurement and Analytics Tell the Real Story

This is the third post in a series on Pay-per-click advertising.  Lots of our clients struggle to understand PPC so they can evaluate it as an investment, compare it to traditional advertising, figure out how it works, or sometimes just explain it to their boss.  The explanations can get rather complex, so I decided to make a series of blog posts to help educate clients, readers, and anyone wanting to learn more.   This is the third article in the Pay Per Click  Advertising 101 series.

The Control Metrics – Measuring ROI

If it’s indeed about control and ROI, then the metrics are key to PPC.  And they are.  There are innumerable Web Analytics tools available to help you measure and analyze the activity on your website, but the easiest to start with (for free!) is Google Analytics.  Anyone who wants their website to work for their business should use Google Analytics.  If you’re running PPC ad campaigns, it’s a good place to start, and here are some key metrics to watch: (more…)

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PPC Advertising – Controlling the Inputs to Optimize the Results

This is the second post in a series on Pay-per-click advertising.  Lots of our clients struggle to understand PPC so they can evaluate it as an investment, compare it to traditional advertising, figure out how it works, or sometimes just explain it to their boss.  The explanations can get rather complex, so I decided to make a series of blog posts to help educate clients, readers, and anyone wanting to learn more.   This is the second article in the Pay Per Click Advertising 101 series.

The Control Levers

Picture us inside a big black box.  Big – as in the size of your house.  On one wall, picture rows of knobs or levers, and then imagine us, on your behalf, poised to turn them, pull them, or simply adjust and tune them.   In reality, all the knobs and levers are on our computer, controlled with a simple mouse click.  Best of all, they take effect immediately and will start generating immediate feedback.  When it’s done well, PPC gives a level of control that’s superior to nearly every other form of advertising.  Here’s what we’re controlling to make your PPC campaign work its best for you:

(more…)

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Pay Per Click Advertising 101

This is the first post in a series on Pay-per-click advertising.  Lots of our clients struggle to understand PPC so they can evaluate it as an investment, compare it to traditional advertising, figure out how it works, or sometimes just explain it to their boss.  The explanations can get rather complex, so I decided to make a series of blog posts to help educate clients, readers, and anyone wanting to learn more.   This is the first article in the Pay Per Click Advertising 101 series.

 PPC Advertising:  It’s All About Control and ROI

Many clients we talk with start out feeling wary of pay per click (PPC) advertising.   Maybe they’ve tried it and felt it was a waste of their money.  Maybe they’ve read about scams or been approached by PPC salesmen they don’t trust.  Maybe they’ve seen false or deceptive claims in sponsored ads on Google.  Whatever the source of concern, PPC advertising has suffered from undeserved negative attention because many people don’t give it the patience & attention it needs to perform well.  It’s true that PPC can be wasteful if you “set it and forget it.”  If ads are not tended and managed, they can burn through money FAST and never have a chance to achieve your goals.   On the other hand, a well-crafted and well-maintained PPC campaign can achieve a greater return on your marketing investment than almost any other form of advertising.    As in most things, doing it well makes the difference.

 PPC Goals

The goals of your PPC campaign should be to reach your intended audience, deliver a compelling message, incent them to take an action, and measure your effectiveness so you can improve next time around.  Ultimately, your goal is to achieve a return on your investment for every ad you run, e.g. make more money in new revenues than you spend on each ad.  You do this by throwing a broad net when you start; then, over time narrowing it to a laser focus on just the search terms and ad copy that work for you.  The immediate goal is to make constant improvements in your campaign; longer term, you’ll make statistically significant improvements in your bottom line and gain insights that will improve your marketing efforts overall.

 How it Works

A PPC campaign starts with keyword research, to determine a broad list of search terms you want to test.  The goal is to optimize your ad copy and landing page copy using the words that your potential customers use to describe your offerings.  How do you find this out?  

 When we setup a PPC campaign, we use a calculated approach and a variety of specialized tools.  We split an ad campaign into multiple ad groups to test effectiveness of ad copy, landing pages, and specific keyword phrases.  If necessary, we’ll create multiple campaigns to test different geographical regions and different groups of keyword search terms.   We then perform iterative testing of these multiple variations (called multivariate testing) — let them run, collect data, analyze the data, and improve.  This is the essence of PPC advertising campaigns — ongoing iterative optimization.  Throughout the process, using our experience and tools to constantly tweak and optimize, we keep the best performing variations and update the worst, in an ongoing process of improvement.

 Look for my next posting, Part 2 of the series on PPC Advertisting, called “PPC Advertising – Controlling the Inputs to Optimize the Results.”  Any questions so far?  Want to share your own experience?  Feel free to leave a comment below.

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Content or Die?

March 30, 2010 Filed under: Internet Marketing,Social Media Marketing — Tags: , ,

It’s a gloomy, rainy Tuesday in Seattle, and the weather is making me rather philosophical.  So, rather than sharing my own tips and experience, I’m going to share my reactions to a recent blog post entitled “A Challenge: Content or Die“.  Sounds pretty dire, doesn’t it?   The author’s point isn’t quite as extreme as the title suggests.  I invite you to read it, but let me summarize it quickly:  if you don’t keep creating new content, your web presence will stagnate, your search ranking will suffer, your revenues will drop.   It may not mean death, but clearly it’s not good.

The author’s point is valid.   I’ve been in marketing for a long time.  Before the days of social media, marketing consisted largely of advertising, public relations, events and sponsorships.  They were all ways of communicating your brand to your public.  And they were all big, costly undertakings.  Because they were big and costly, each campaign had to last a long time, so marketers got used to communications with a long lifespan.  In advertising, you would pay big money to develop an ad campaign, and it would run for months.  In PR, you’d need “big news” to compete for limited print stories, and big stories don’t happen very often.  And sponsorships or events, well, they only happen a few times a year.

Now, we’re talking about search engines that come looking for new information multiple times a day.  They’re hungry and they need to be fed.  If you don’t feed them fresh, new food (content), they won’t regard you as highly as sites that do.  And they may not come to visit that often, if they don’t expect to get fed.  Online marketing, therefore, requires a major  change in mindset. 

If you want to keep the search engine spiders happy and well-fed, you need to change the way you think about the lifespan of your information.  You need to deliver good content on a regular basis and you need to keep it coming.  I don’t mean to suggest that content becomes obsolete as soon as it’s published; in fact, if it’s good, it may get shared, bookmarked, retweeted, and linked-to — and in the process get noticed by a far larger audience than you anticipated.   But the more frequently you add fresh content to your website or new posts to your blog, the better your chances of ranking well, being found, and building your brand.

The Bottom Line: if you want to market your brand on the web, you need to adopt a new marketing rhythm.  Think short and compelling content, frequent publishing schedules, and active online engagement if you want to do effective branding in the virtual world.   And measure your results so you can continually revise and improve as you move along.

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What If I Don’t Twitter?

March 8, 2010 Filed under: Social Media Marketing — Tags: , ,

My primary goal for this blog is to have it address the questions and concerns of our Sound Web Solutions clients.  So, I take most of the ideas for my blog posts from questions I’m asked by clients.   Let me share with you an interesting question – devil’s advocate approach – I heard from a client recently.   Aware, as most of us are today, that Twitter is the hot new thing, this client felt compelled to do something — but didn’t know what.  Should one person in the company become their “twitter expert”?   Should all employees be told to start tweeting?   Should we host a training session of some kind?   Then came the devil’s advocate — what if we don’t do it at all?   Is that really going to harm us as a company, brand us as a Luddite, leave us hopelessly behind our competition?

What I told this client and will say again is: there are no hard-and-fast rules here.  Twitter is simply yet another way to “get out there” in the Social Media realm – both to hear what others are saying and also to be heard.  I guess the downside of NOT doing it would just be the loss of an opportunity for participation.   Not a dire loss, and not necessarily something that’s going to hurt you.   I personally think the best way to get engaged in Social Media is to author a blog and to read, listen and participate on other people’s blogs in your industry.   Twitter is a way to  send your blog posts out more broadly, to pick up followers who may then become readers of your blog, and to be alerted to what others in your world are saying, writing, and thinking.   A decision to NOT participate in Twitter is a little like a decision not to attend a social gathering at a trade show (or not to attend a party in college) – you can still get the content from speakers at the show (or lectures from your classes), but you won’t be plugged in to the commentary & social chatter that goes on around them.  There’s certainly value in the chatter, and you gain perspectives and tips you wouldn’t get from the formal speeches. 

As is true for much of social media, it’s hard to know what you’re missing unless you try it.  There must be some reason why everyone’s doing it.  Rather than decide against it because you can’t commit to daily tweeting, designate someone to devote 30 minutes a day for 1 month (even 2 weeks) and then share their impressions about what they’ve learned.  That way you can at least develop a point of view on it.   The important thing is to try it before you write it off.

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YouTube Viral Marketing Tips

I’ve been reading lots lately about how small businesses can best use YouTube in their online marketing efforts and I’d like to share some useful things I’ve learned.  First, statistics indicate that 4.3 billion videos are watched per month on YouTube.  That’s a viewership that many marketers find too enticing to ignore.   At the same time – and perhaps a major factor in YouTube’s growth – the cost and time required to produce a video is now well within reach of nearly every business. 

Does this mean everyone needs to run out and create a video to jump on the bandwagon?  Not necessarily.  Like all forms of social media, it’s best to stop and think about what value you have to offer before jumping in, as content that’s strictly self-promotional isn’t likely to get much viewership. 

So what do YouTube viewers like to watch?  Topics that work best on YouTube tend to fall into one (or more) of 3 categories:

(more…)

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It’s Still Marketing, and the Basics Still Apply

marketing basicsIn the middle years of this decade, I taught a Marketing course for a few years at the University of Washington Foster School of Business. Back then, we taught the classic principles of marketing.

First, the planning steps:

  • Identify a market opportunity
  • Define your target audience
  • Define your unique selling proposition and position yourself vs. the competition

Then, the execution:

  • Create your messaging
  • Promote it through advertising, public relations, direct mail, and special events
  • Collaborate with partners to reach customers and distribute product

A bit simplified, perhaps, but that was it, in a nutshell. (Pricing figured in the mix also, but I’m going to leave that aside for this discussion).

Today, it’s a whole new ballgame. Web-based commerce, pay-per-click advertising, search engine optimization, e-mail marketing, social media marketing, blogging – it appears that everything has changed. But has it, really?

(more…)

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Welcome to the Sound Web Solutions Blog

October 15, 2009 Filed under: Internet Marketing — Tags: , , , ,

Sound Web Solutions blog

 

 

 

 

We publish this blog to share our insights and commentary about Internet Marketing.  Why? Because we work with many clients, partners, industry insiders and Internet Marketing practitioners, and blog-writing helps us distill those experiences into valuable learnings and practical advice we can share.   Because we’ve done marketing and website optimizing for many years, and a blog lets us share our experienced perspective and hard-earned wisdom.   And most importantly, because we want to be accessible and responsive to our clients. This blog — and our linked Facebook page – gives you the opportunity to talk with us, share your ideas, give us feedback, and stay in touch.   Welcome!

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